Refund policy
## SHIPPING & RETURNS — LOSTBOYS CHANNEL
### 🚚 SHIPPING INFORMATION
#### United Kingdom
- VAT included in all product prices.
- Standard shipping: £4.99
- Delivery time: 2–4 working days.
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### European Union (EU)
#### Orders under €150 (IOSS)
- VAT is collected at checkout under our IOSS registration.
- **No additional customs fees** on delivery.
- Flat shipping rate: £14.99.
#### Orders over €150
- Your local customs office may charge VAT and duties on delivery.
- Flat shipping rate: £14.99.
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### International / Rest of World
- Your country may charge import duties or taxes when your order arrives.
- These charges are the responsibility of the customer.
- Flat shipping rate: £24.99.
- Delivery time: 7–14 working days (depending on destination).
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### Estimated Delivery Times
- **UK:** 2–4 working days
- **EU:** 3–7 working days
- **USA / Canada:** 5–10 working days
- **Rest of World:** 7–14 working days
*(Delivery times may vary during drops, promotions, or peak seasons.)*
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## 🔄 RETURNS & REFUNDS
We want you to be happy with your order. If you need to start a return, we’re here to help.
### How to Start a Return
To begin the return process, email us at:
📩 **orders@lostboys.global**
Include your order number and reason for return.
We’ll reply with clear return instructions.
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### Return Window
You have **14 days** from the date your order is delivered to request a return.
### Eligibility
Returned items must be:
- Unworn
- Unwashed
- In original packaging
- With all tags attached
We cannot accept returns that show signs of wear, damage, alteration, or that fall under our Final Sale category.
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## 🧱 FINAL SALE ITEMS (NON-RETURNABLE)
The following items are **final sale** and cannot be returned, refunded, or exchanged:
- Sale / discounted items
- Limited-release items marked final sale
- **Mystery Boxes**
- All Mystery Box purchases are final.
- Items are randomly selected and may include duplicates or previous releases.
- Because contents are random and curated, **Mystery Boxes cannot be refunded, swapped, or returned.**
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## 📦 RETURN SHIPPING
- The customer is responsible for return shipping costs unless the item is faulty or we made an error.
- We strongly recommend using a **tracked shipping service** for all returns.
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## 💳 REFUNDS
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method.
- Refunds may take up to **5 business days** to appear.
- Shipping fees, import duties, VAT, or customs taxes paid are **non-refundable**.
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## 🔁 EXCHANGES
Exchanges may be offered depending on stock availability.
Please include your exchange request in your initial email to **orders@lostboys.global**.
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## ⚠️ DAMAGED OR FAULTY ITEMS
If your item arrives damaged or defective, email us within **7 days** with photos at:
📩 **orders@lostboys.global**
We will replace or refund the item and cover any return shipping if necessary.
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For any questions about shipping, customs, returns, or your order, contact us at:
📩 **orders@lostboys.global**